Return and Cancellation Policy for Being You

Last Updated: March 14, 2025

Thank you for shopping with Being You. Your satisfaction is our top priority, and we are committed to providing a seamless and transparent shopping experience. Please read this policy carefully to understand our procedures for returns, refunds, and cancellations.

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1. Refund Policy

We strive to deliver high-quality products that meet your expectations. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

1.1 Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery. We will provide instructions for returning the item. Upon verification, we will issue a full refund or replacement.

1.2 Incorrect Items

If you receive an incorrect item, please notify us within 7 days of delivery. We will arrange for the correct item to be shipped to you. You may be required to return the incorrect item, and we will cover the return shipping costs.

1.3 Non-Refundable Items

The following items are not eligible for refunds unless they are damaged or defective:

- Personalized or customized products.

- Items marked as "Final Sale" or "Non-Returnable."

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2. Return Policy

To initiate a return, please follow these steps:

2.1 Contact Customer Service

Reach out to our customer service team at +8801922-090911 or email [email protected] to request a return authorization.

2.2 Package the Item Securely

Ensure the item is in its original condition, unused, and securely packaged to prevent damage during transit. Include all original tags, packaging, and accessories.

2.3 Ship the Item

Return the item to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect item).

2.4 Refund or Replacement

Once we receive and inspect the returned item, we will process your refund or replacement within 3-5 business days. Refunds will be issued to the original payment method.

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3. Cancellation Policy

You may cancel an order under the following conditions:

3.1 Before Shipment

If your order has not yet been processed or shipped, you may cancel it by contacting our customer service team at +8801922-090911. We will issue a full refund to your original payment method.

3.2 After Shipment

If your order has already been shipped, you may need to follow our Return Policy upon receipt of the item.

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4. Contact Us

If you have any questions or need assistance with our Return and Cancellation Policy, please contact us at:

- Phone/WhatsApp: +8801922-090911

- Email: [email protected]

We are here to ensure your shopping experience with Being You is positive and satisfying.